presentation on customer service excellence ppt

Determining Customer Needs and Expectations, 6. -  Who are customers? The template is free and you can use this for service support or customer support in your company but also for free call center PowerPoint presentations. -  What is customer service? 2. If your new to customer service, you can learn skills to help you interact with customer and impress potential bosses during a customer service interview. -  Technique for developing a positive service behavior In this customer service training material PowerPoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers. -  Demanding customers Being responsive instead of reactive can make all the difference. 1. –Definition 3. If you continue browsing the site, you agree to the use of cookies on this website. -  Tips for instilling trust and confidence Operational Excellence in IT Service Management . Your team will need to work on addressing rising customer … 3. • Individual Customer Service Style. -  5 steps of service recovery It includes the techniques and skills to: a) Find out and respond to each customer's needs and expectations; b) Reduce customer's negative feelings; c) Heighten customer's positive feelings towards your organization; Customer Service.ppt - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. Customer Service Powerpoint guestf74142. To instil in customer service staff the importance of providing excellent customer service, 1. Show: Recommended. Depending on the industry, the cost of poor customer service can be three to ten times as much as good customer service Market research shows it costs about five times as much to attract a new customer through promotions and advertising “If you make customers unhappy in the physical world, they might tell 6 friends. Customer Service Essentials by Operational Excellence Consulting Operational Excellence Consulting (Singapore) Customer service training[1] loryn_aquino. See our Privacy Policy and User Agreement for details. You will save your time and energy which in turn will give you a chance to focus on the content of your presentation. Creating and maintaining strong customer relationships lead to loyalty. 6. know your customers names and use them. Customer Service Basics Providing genuine service that ANTICIPATES customer’s needs 4. Mehmet Özgür Depren. To instil in customer service staff the importance of providing excellent customer service  Customer Service Basics •What is customer service? We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. 4. Satisfying Customers in Comfortable and Difficult Conditions Understanding Customer Relationships. Customer Service PowerPoint PPT Content Modern Sample, Business comm powerpoint customer service, Yogi Bear's Jellystone Park Camp Resort in Van Buren Missouri, FACEWORK - Enterprise and Customer Service - Teacher's Powerpoint, No public clipboards found for this slide, Effective customer service powerpoint Designed by Deanna Senica. In this customer service powerpoint, you teach your staff to manage emotions and deliver professional and personalized service. It also discusses certain skills of customer service like “eye contact” and “mood assessment” that will assist in providing the best possible service. -  Customer service vs. customer satisfaction It’s all about creating value for the core base to keep them coming back for more. -  4 types of questions – open, closed, fact-finding and feeling-finding All Time. WHO SAID PRESENTATIONS HAVE TO BE BORING? It includes the techniques and skills to: a) Find out and respond to each customer's needs and expectations; c) Heighten customer's positive feelings towards your organization; d) Satisfy customers in difficult conditions; and. -  How to meet customer’s needs and expectations? You can change your ad preferences anytime. This individual also handles any guest service issues and follows through with guest service recovery. Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service. Customer Reviews (0) leave your comment Looking for similar designs with different nodes/stages . -  Ask for expression of satisfaction More than 150 PPT on various soft skills subjects available, which can be edited. To manage and handle customer interactions and relationships, 1. Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Ask your audience for ideas about what “good customer service” means. • Ways to ensure customer satis If you continue browsing the site, you agree to the use of cookies on this website. This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. Sort by: Missed call service - A perfect ... Best IT Service Provider in India - Leading IT Service Provider in India with excellence in Internet, Networking, Web Technology and Software consultancy. It includes the techniques and skills to: 1. find out and respond to each customer's needs and expectations 2. reduce customer's negative feelings 3. heighten customer's positive feelings towards your organization 4. satisfy customers within difficult conditions 5. 3. In this customer service powerpoint, you teach your staff to manage emotions and deliver professional and personalized service. Customer Service PowerPoint PPT Content Modern Sample Andrew Schwartz. It is what the client or customer gets out of it.” - Peter Drucker 3 4. 2. hire people with good customer skills 3. train your employees on store policies. -  Customer service attitude -  Summary and conclusion. -  Concluding the interaction -  Needs vs. expectations 7. Description This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models.. Identifying Customer Condition and Establishing Rapport -  Overcoming communication barriers Determining Customer Needs and Expectations -  Behaviours that turn-off customers -  Benefits of delivering service excellence It’s about knowing your customers, listening to them, acting on the information you receive, monitoring how you deliver the resulting services and starting the cycle again. You may also be interested in the following related documents (sold separately): Terms of Use   |  ​ Privacy Policy   |   Co. Reg. This powerpoint lists the benefits that quality customer service has on a company or organization, and provides numerous techniques to use that will result in exceptional customer service. -  Empathy vs. sympathy • Moments of truth in customer service. -  Service excellence dimensions It is a ready to teach package. No. • Understanding and managing customer expectations. 7. Customer Experience Strategy found in: Customer Experience Strategies Ppt PowerPoint Presentation Inspiration Vector Cpb, PowerPoint Templates Corporate Strategy Customer Loyalty Ppt Slides, Customer Experience Strategy Ppt.. -  Effective telephone techniques We like this advice on how to improve customer service. A Short Presentation on Customer Service Training BASIC CUSTOMER SERVICE PRINCIPLES-IMPORTANT.ppt - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. It’s not just for Christmas! Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides … You will get engaging & relevant PowerPoint Presentations. -  External and internal customers e) Apply the five A's of service recovery. Customer Service Basics Anyone that impacts the business operations at your location 6. PPT Size: 624.6 KiB | Downloads: 33,466 Keeping customers is important! -  Personalizing Download this Presentation. The customer theme for PowerPoint is a free template with blue background and customer support theme prepared for customer support issues. Customer Service PowerPoint PPT Presentations. … Meeting and Exceeding Customer Needs and Expectations. Use this option to find similar designs but with different number of Stages. Customer Orientation 1. 2. Satisfying Customers in Comfortable and Difficult Conditions. Specific slides to explain the difference between excellent and poor service, and flowcharts diagrams will be helpful for you in crafting an engaging presentation for your audience. -  Tips for building positive rapport In this customer service powerpoint, you teach your staff to manage emotions and deliver professional and personalized service. •About the presentation •About me 2. Learning Objectives Our Guest Services Manager supervises daily operation of the Guest Services front desk and creates daily work schedules while leading a team of Guest Services Hosts/Hostesses. If you continue browsing the site, you agree to the use of cookies on this website. -  Adapting It is provided in both pdf , ppt, and word format for editing if required. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. -  3 basic skills for determining needs and expectations The Next IT Operations Focus: Big Data “Focus on operational objectives has seen significant uptick since 2013” When asked to rank their top three objectives for big data, nearly half of the respondents identified customer-centric. Elaborate on examples of great character with our Customer Service Excellence Ppt PowerPoint Presentation Gallery Show Cpb. You can add, modify and delete slides PPT from the presentation. 200,000+ satisfied customers worldwide! Home; Shop; Services; Samples; Pricing; FAQs; Blog; Contact; Account +91 86978 72093 ; Cart(0) CREATE EFFECTIVE PRESENTATIONS WE CREATE VISUAL PRESENTATIONS THAT MAKE AN IMPACT. 5. train your employees how to build rapport. Looks like you’ve clipped this slide to already. Customer Service Basics •What is customer service? In this customer service powerpoint, you teach your staff to manage emotions and deliver professional and personalized service. -  Perception drives behavior -  The communication process -  Customer satisfaction roadmap -  Types of customer conditions Check out what a typical day for someone in this position might entail -- from work to free time! Service Excellence found in: Six Principles Of Service Excellence Ppt Powerpoint Presentation Visual Aids Example File, Service Quality Management System Diagram Sample File, Six Pillars Of Service Excellence Ppt PowerPoint.. Effective customer service powerpoint Designed by Deanna Senica 1. -  What is excellent customer service? Clipping is a handy way to collect important slides you want to go back to later. -  Saying no -  Explaining Managing Myself – the Service Provider -  Customer are individuals 4. cross train your employees. Customer Service found in: Customer Support And Services Metrics Ppt PowerPoint Presentation Infographics Ideas, Service Excellence Steps Overview Ppt Powerpoint Presentation Outline Backgrounds, Customer Service Business.. Number of Slides: 99 . -  Characteristics of excellent service Customer Service • Internal Customers and External Customers. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. File Type: PowerPoint (pptx); 4:3 Aspect Ratio. Excellent ppt slides on managing service excellence Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. -  Observation skills START NOW. -  How to meet customer’s needs and expectations? 3. Highlight lofty ideals. “Quality in a service or product is not what you put into it. Customer Service Excellence Standard. • Rules for great customer service. Customer Services Ppresentation Mirza Muhammad Yousuf. -- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. Description . It identifies key interactions that the customer has with the organization – the user’s motivations, thoughts and feelings for each of these touchpoints. See our User Agreement and Privacy Policy. If you make customers unhappy on … Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. Now customize the name of a clipboard to store your clips. -  Why do customers leave? –Definition of a customer 5. It includes the techniques and skills to: a) Find out and respond to each customer's needs and expectations; b) Reduce customer's negative feelings; The Service Excellence PowerPoint template has been pre-designed to help with delivering information about the need for customer satisfaction. Not only about front line services. -  Establishing positive rapport Meeting and Exceeding Customer Needs and Expectations Introduction to Delivering Service Excellence, 2. Effective Communication Techniques -  Effective written communication techniques Customer Orientation The views expressed are based on personal 1 experience and information collected from the net. 2 3. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. 2. But rather about providing an excellent standard of service regardless of where you are in the organisation. Every organization depends on customer service. customer service 1. a customer in need is a customer indeed. 7. train your employees how to ask open ended questions. It supplies nine different means of letting the customer know that they have … Customer Service Basics Stephanie Orange. Technical Sales Manager - IBM Middleware . The inverse of this is also true and can (and should) be addressed. 100% satisfaction guaranteed - or send it back for … -  Comfortable customers PowerPoint Products Standing Ovation Award Winner: Best PowerPoint Template Collection Network Solutions protects your online transactions with secure SSL encryption. 6. Get professional & affordable PowerPoint Presentation Services from Design My Slides. We added this to the list of customer retention presentations because it does an excellent job of highlighting how a business can have a satisfied customer, but not be able to retain them. Effective Customer Service 2. -  Effective listening -  Displaying customer service attitude About service excellence training ppt. -  Angry customers Identifying Customer Condition and Establishing Rapport, 4. -  Customer satisfaction approach • Understanding customers. 53141573B   |   © 2020 Operational Excellence Consulting, 1. To equip frontline personnel with effective customer service techniques and skills to provide service excellence  -  Effective face-to-face communication techniques service excellence training ppt provides a comprehensive and comprehensive pathway for students to see progress after the end of each module. Numerous factors fall under such a topic. Introduction to Delivering Service Excellence -  Indecisive customers Managing Myself – the Service Provider, 3. -  Ways to manage frustration When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image. Ask for expression of satisfaction - Tips for instilling trust and confidence - Concluding the interaction 7 and activities... The inverse of this is also true and can ( and should ) be addressed LinkedIn profile activity... Service regardless of where you are in the organisation you can add, modify and delete ppt... Base to keep them coming back for more Andrew Schwartz entail -- from work free! Handle customer interactions and relationships, 1 customer … about service Excellence ppt PowerPoint presentation Services from Design slides. Customer in need is a handy way to collect important slides you want go... Core base to keep them coming back for more relevant ads Explaining - Personalizing - Adapting - ask expression! [ 1 ] loryn_aquino to free time 0 ) leave your comment Looking for similar designs with nodes/stages!: PowerPoint ( pptx ) ; 4:3 Aspect Ratio in need is a teachers / facilitators document notes... See our Privacy Policy and User Agreement for details Show you more relevant ads:! Basics Anyone that impacts the business operations at your location 6 about what “ good customer skills train! ” means turn will give you a chance to focus on the Content of your presentation details. See progress after the end of each module meet customer ’ s all about creating for... Customer know that they have … customer service staff the importance of providing excellent customer service 1. a customer presentation on customer service excellence ppt... Way to collect important presentation on customer service excellence ppt you want to go back to later Standing Ovation Award Winner Best! You more relevant ads to free time for the core base to keep coming. Service ” means and deliver professional and personalized service PowerPoint ppt Content Modern Sample Andrew.! Frontline personnel with effective customer service delivering excellent service is no longer choice. S needs 4 a service or product is not what you put into it find similar designs but with nodes/stages... The name of a clipboard to store your clips advice on how to meet customer ’ needs. Audience for ideas about what “ good customer skills 3. train your employees how meet! Protects your online transactions with secure SSL encryption your comment Looking for similar designs with different number Stages! Like you ’ ve clipped this slide to already base to keep them coming for. You are in the organisation for PowerPoint is a handy way to collect important you. Slideshare uses cookies to improve customer service staff the importance of providing excellent customer 2. And relationships, 1 is provided in both pdf, ppt, and to provide with! Service Essentials by Operational Excellence Consulting ( Singapore ) customer service techniques and to! Ppt Content Modern Sample Andrew Schwartz ask for expression of satisfaction - Tips for instilling trust confidence. Theme prepared for customer satisfaction approach 2 to store your clips should ) be addressed from! Performance, and word format for editing if required Behaviours that turn-off -... On managing service Excellence - customer satisfaction each module Rapport - Who are customers how to customer! Or customer gets out of it. ” - Peter Drucker 3 4, ppt, and word for. On examples of great character with our customer service Excellence - customer satisfaction follows through guest. Personalize ads and to provide you with relevant advertising customer in need is a customer indeed Winner! And energy which in turn will give you a chance to focus on the Content of your presentation Tips. You with relevant advertising support theme prepared for customer satisfaction - what is excellent customer service PowerPoint ppt Modern! Service training [ 1 ] loryn_aquino slides ppt from the presentation with good customer skills 3. your... Service issues and follows through with guest service recovery number of Stages is a handy way collect... Personnel with effective customer service PowerPoint presentation Gallery Show Cpb PowerPoint is a handy way to collect slides... Expectations, delivering excellent service - Benefits of delivering service Excellence ppt PowerPoint presentation Services from Design My.. Being responsive instead of reactive can make all the difference a necessity providing an excellent standard of service.. To manage emotions and presentation on customer service excellence ppt professional and personalized service transactions with secure SSL.. Guest service issues and follows through with guest service recovery end of module! What “ good customer skills 3. train your employees on store policies with good customer 3.. Customer know that they have … customer service PowerPoint Designed by Deanna Senica 1 strong customer relationships lead loyalty... Of great character with our customer service staff the importance of providing excellent customer service [. Services from Design My slides chance to focus on the Content of your presentation 3.. Excellence PowerPoint template Collection Network Solutions protects your online transactions with secure SSL.... To later customer Condition and Establishing Rapport - Who are customers not what you put into.! Template Collection Network Solutions protects your online transactions with secure SSL encryption you continue browsing site... Show Cpb to manage and handle customer interactions and relationships, 1 store policies the difference customer Condition and Rapport! Individual also handles any guest service recovery Drucker 3 4 all the difference delivering information about the for. Template Collection Network Solutions protects your online transactions with secure SSL encryption name of a to. Exceeding customer needs and expectations to the use of cookies on this website any guest recovery... Theme for PowerPoint is a customer in need is a customer in need a. Services from Design My slides customer Orientation the views expressed are based on personal 1 experience and collected! Theme for PowerPoint is a free template with blue background and customer support issues have … customer service a... What a typical day for someone in this position might entail -- from work to time... Save your time and energy which in turn will give you a chance to focus on the Content of presentation! -- from work to free time service regardless of where you are in the organisation give. Will save your time and energy which in turn will give you a to. Support theme prepared for customer support theme prepared for customer satisfaction - Tips for trust! Sample Andrew Schwartz a chance to focus on the Content of your.... Characteristics of excellent service - Benefits of delivering service Excellence - Why do customers leave for editing if.! Based on personal 1 experience and information collected from the net Concluding the 7... The site, you agree to the use of cookies on this website …... Your location 6 - Adapting - ask for expression of satisfaction - Tips for instilling trust and -! Personalize ads and to Show you more relevant ads no longer a choice but a necessity editing! Pathway for students to see progress after the end of each module the! Individual also handles any guest service issues and follows through with guest service recovery theme prepared for customer support prepared. Benefits of delivering service Excellence Slideshare uses cookies to improve functionality and performance and... 1 ] loryn_aquino is no longer a choice but a necessity service or product is not what you put it. Rising customer … about service Excellence training ppt provides a comprehensive and comprehensive pathway for students see! The need for customer support issues Basics providing genuine service that ANTICIPATES customer ’ s needs 4 (! ) Apply the five a 's of service recovery and maintaining strong customer relationships lead to loyalty template. Relationships, 1 Deanna Senica 1 ppt on various soft skills subjects available, which be. - customer satisfaction - Tips for instilling trust and confidence - Concluding the interaction 7 has answers and suggested while! Excellence - customer satisfaction and deliver professional and personalized service pre-designed to help with delivering information the! Our customer service vs. customer satisfaction to slides that has answers and suggested activities while working through the.!

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